CHAPTER 5

Performance Measurement and Metrics—Enabling Transparency, Visibility, and Sustainability

In God we trust; all others bring data.

—W. Edward Deming

Firms are now holding entire supply chains are accountable for new performance metrics. Performance measurement and metrics are changing; consider the following:

  • Walmart announced a goal to eliminate 20 million metric tons of GHG emissions from its global supply chain by the end of 2015. This represents one-and-a-half times the company’s estimated global carbon footprint growth for five years and is the equivalent of taking more than 3.8 million cars off the road for a year. The footprint of Walmart’s global supply chain is many times larger than its operational footprint and represents ...

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