Chapter 24

Improving Workplace Cultures Through Respect, Service, and Safety at Work®


In This Chapter

  • Creating a culture of respect, service, and safety at work.
  • How to create a policy framework that prioritizes respect, service, and safety.
  • “Her anger was not warranted given the situation. Customers get upset, but she was beyond upset and it got personal.”
  • “She was being rather quiet—not talking with anyone for weeks.”
  • “He was odd; I felt uncomfortable around him since the first day he came here.”
  • “Was there a way to make that area more secure? Something bad was bound to happen.”
  • “Something was not quite right with those two.”
  • “He said he was going to file a report, because no one should be treated that way.” ...

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