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DevOps For Dummies
book

DevOps For Dummies

by Emily Freeman
August 2019
Beginner to intermediate content levelBeginner to intermediate
368 pages
9h 20m
English
For Dummies
Content preview from DevOps For Dummies

Chapter 17

Preparing for Incidents

IN THIS CHAPTER

Bullet Minimizing the processes that lead to human error

Bullet Improving on-call response

Bullet Managing incidents when they occur

Bullet Measuring your success

What’s an incident or service outage? Good question! Essentially, an incident is any technical disruption of your business. Incidents come in all shapes, sizes, and severities. For example, if your business is banking, members of your financial institution might not be able to access their bank accounts online. If your business is online photo storage, a potential incident might prevent users from uploading new photos. If your business is retail, maybe users can’t make purchases because your payment processor is down.

Sometimes an incident can be rather tame. Perhaps the “Add to Cart” button is duplicating requests and adding two items to customers’ carts instead of one. Irritating, yes. But the situation isn’t dire because the customer can edit the quantity in the cart. Other times, incidents can be much more traumatic. Perhaps your sign-up form is preventing users from joining your site or your ...

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Publisher Resources

ISBN: 9781119552222Purchase book