O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast

Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast

1 review
by Peter Nixon
Publisher: John Wiley & Sons
Release Date: April 2012
ISBN: 9781118157831
View table of contents
Start reading

Book Description

The book that bridges the chasm between communication and understanding in negotiations

For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issue was not negotiation itself, but dialogue between parties. We have become experts at sending information—via email, text message, Internet, TV, and other forms of media, communicating, but not engaging, in an active dialogue defined by collaborative thinking.

In Dialogue Gap, Nixon explores this growing disconnect and its significance in an increasingly globalized world where the ability to engage with others—in order to address issues like climate change, cultural differences, etc.—has become essential.

  • Helps the reader differentiate communication and dialogue

  • Explores the make-up and causes of the "Dialogue Gap" and what constitutes "good" dialogue (the right people talking about the right issues in the right way at the right time and in the right place)

  • Identifies the most common reasons people don't dialogue effectively and provides helpful tips on how to engage in more effective, productive dialogues

Effective dialogue is essential for general success, ensuring that all key stakeholders—in business, politics, or elsewhere—get what they want in the most efficient and productive way possible. Looking at successful and failed dialogues the author has experienced first-hand in Asia, Europe, North America, the Caribbean, and the Middle East in both the public and private sector from across industries, Dialogue Gap provides essential information for making the most of your interactions with others.

Table of Contents

  1. Cover
  2. Contents
  3. Title
  4. Copyright
  5. Dedication
  6. Introduction
  7. Part I: Dialogue Gap
    1. Chapter 1: How Dialogue Gap Arose
      1. Malaise of the New Millennium—A Call to Arms
      2. Patricia and Mireille—Intergenerational Dialogue
      3. Life Before and After the Digital Tipping Point
      4. Dialogue Headlines in the International News
      5. Dialogue Skills
      6. Dialogue Cases for Consideration
    2. Chapter 2: The Implications of Dialogue Gap
      1. Change is at Hand
      2. The Solution is in the Dialogue
      3. What Makes Some People, Families, Organizations, Societies More Successful than Others?
      4. How Dialogue Gap Arose
      5. Socratic Dialogues and Life in the Twenty-First Century
      6. Dialogue Gap @ Home
      7. If Passing the Digital Tipping Point is Bad for Teenagers, What is it Doing at Work?
      8. Teenage Need for Connection is Filled with Digital Gadgets
      9. Narrowing Dialogue Gap Can Reduce Stress
      10. Smart Phones Interrupt Parenting
      11. Dialogue Gap @ Work
      12. Dialogue Gap in Society
      13. Dialogue Cases for Consideration
  8. Part II: Dialogue Solutions
    1. Chapter 3: How to Get the Right People to Dialogue on the Right Issues
      1. Stakeholders
      2. Networking
      3. Dialogue Cases for Consideration
    2. Chapter 4: Dialogue Leader Behaviors
      1. Dialogue Skills in Summary
      2. Dialogue Behaviors in Detail
      3. Dialogue Cases for Consideration
    3. Chapter 5: Dialogue Time and Space
      1. Dialogue Time
      2. Dialogue Cases for Consideration
  9. Part III: Dialogue Leadership
    1. Chapter 6: The Cost of Failed Dialogue
      1. Dialogue Leader Behavior Rating
      2. How to Improve Dialogue Leadership Behavior
      3. How to De-Escalate Conflict
      4. Reduce Stress to Improve Dialogue
      5. Four Levels of Ability in Regulating Emotion
      6. Conclusion
    2. Chapter 7: Sustaining Dialogue
      1. Dialogue Approaches, Methods, Processes, and Systems
      2. Sustaining Dialogue—A Final Word
    3. Chapter 8: Dialogic Leadership
      1. What Do Dialogic Leaders Know That Others Don’t?
      2. How to Improve Dialogue in Society
      3. Effective Dialogue Versus Silence and Violence
      4. Dialogue Cases for Consideration
  10. Conclusion
  11. Appendix A: What Prevents Effective Dialogue?
  12. Appendix B: Organizational Dialogue Assessment
  13. Appendix C: Dialogue Skill Practice Activities
  14. Acknowledgments
  15. About the Author
  16. Index