David, Susan. “Manage a Difficult Conversation with Emotional Intelligence.” HBR.org, June 19, 2014.
Conflict can’t be resolved with logic alone: You need to tend to the swirl of strong emotions, too. This practical article by coaching expert David shows you how to approach a conflict with greater emotional intelligence. You’ll learn to recognize the emotions at play in your situation, understand why those emotions exist, assess the impact of those emotions, and develop strategies to manage them.
Goulston, Mark. “How Well Do You Communicate During Conflict?” HBR.org Assessment
This brief questionnaire by business psychiatrist Goulston will help you assess your communication skills during a conflict. Tailored results offer ...