At regular meetings, I talk to banks about how they are handling the changes demanded by customers thanks to mobile and tablet computing, the implications of app-based banking and what a future app-based bank might look like, i.e. how it would work and what it would mean for the customer connection.
It is already very clear that there are fundamental challenges with app-based banking. For instance:
• It has meant that some banks have had to replace their core Internet banking systems within five years of implementation.
• Some banks deployed apps for the Apple iPhone but within eighteen months, their customers switched to Samsung Galaxy.
Many banks feel overwhelmed with the speed of these changes, and the fact that ...