In regard to the role of the DCXE, the tools required for digital customer experience engineering are located at a very specific and interesting intersection. It’s the intersection between tools providing observability and analytics in the product area (Product Ops) and tools providing observability within software engineering and operations (DevOps). At this intersection, it is often the DCXE’s role to elegantly and effectively link the tools together to provide a quicker path to product ...
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
L. WiedenhoeferDigital Customer Experience Engineering https://doi.org/10.1007/978-1-4842-7243-5_88. Useful Tools
The DCXE tool chest
Lars Wiedenhoefer1
(1)
Austin, TX, USA
Get Digital Customer Experience Engineering: Strategies for Creating Effective Digital Experiences now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
