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Digital Government by Darrell M. West

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APPENDIX III

E-Government Best Practices

Top City Government Websites

1. Denver (http://www.denvergov.org/)

Denver moved up from a ranking of third to the top-ranked city in the 2003 e-government study. To earn this spot, the Denver portal page is well-organized and clearly laid out. It is easy to navigate from the portal to city departments, online services, elected officials, or whatever else a citizen may need. In addition to offering 23 fully executable online services, all of sites within the domain offer translation into eleven languages (including Greek, two forms of Chinese, and Dutch). Publication lists and a detailed privacy policy can be found on most pages, as can email addresses to contact departments, and a comment form to provide ...

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