CHAPTER 1

Scope, Causes, and Consequences ofElectronic Government

THIS BOOK LOOKS at the phenomenon of electronic government, that is, public sector use of the Internet and other digital devices to deliver services, information, and democracy itself. Although personal computers have been around for several decades, recent advances in networking, video imaging, and graphics interfacing have allowed governments to develop websites that contain a variety of online materials. As more and more people take advantage of these features, digital government is supplanting traditional means of access based on personal visits, phone calls, and mail delivery.

In Indiana, for example, citizens can register their vehicles and order subscriptions to government ...

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