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Digital Government by Darrell M. West

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CHAPTER 2

Bureaucratic, Fiscal, and Political Contexts

BUREAUCRATS AND POLITICIANS are central to public sector decisions to adopt new technology. They allocate funds and mediate conflict. They decide whether to outsource technological innovation or undertake it in-house. They juggle competing priorities and assemble political coalitions that either facilitate or slow the rate of technology diffusion within specific government agencies.

In recent years, officials have faced major changes that are relevant for their technology decisions and overall capacity for organizational innovation. There have been alterations in American public opinion, the philosophy of government, financial resources, and political dynamics that have major ramifications ...

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