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Digital Government by Darrell M. West

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CHAPTER 3

The Content of American Government Websites

ONE OF THE CHALLENGES in assessing e-government is the absence of an agreed-upon consensus as to what constitutes successful performance. Befitting a field that still is in its infancy, there are many different methodologies and standards for measuring online government. Some rely on technical performance, such as download times. An innovative project by Irina Ceaparu and Ben Shneiderman, for example, compared the downloading of government websites from the fifty American states and discovered that Vermont downloaded the smallest total byte count (42K), while Washington had the largest (274K).1

Others have employed public opinion surveys to document usage. One illustration is a project undertaken ...

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