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Digital Government by Darrell M. West

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CHAPTER 8

Trust and Confidence in E-Government

E-GOVERNMENT IS BASED on the promise of better service delivery at lower cost to the taxpayer.1 Through economies of scale that become possible through use of new technologies, digital delivery systems save money and in the long run produce substantial savings in public sector operations. Citizens can access information and services from their homes or offices and do so in a way that saves the government money. Not only will this technological revolution increase the personal convenience to members of the public and private sectors, it will also provide a means for more efficient and effective government operation.

The long-term hope is for a revolution not just in terms of service delivery but a ...

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