O'Reilly logo

Digital Government by Darrell M. West

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 9

Global E-Government

THE EXPERIENCE OF THE United States with respect to the way in which new technologies are incorporated into the public sector is revealing. Through a content analysis of government websites, examination of bureaucrat and public opinion surveys, case studies, budget expenditures, and aggregate statistical analysis, we have shown that e-government in the United States has developed in a largely incremental fashion. Change has focused on service delivery more than interactive democracy, and progress has emerged slowly over time.

Before generalizing this conclusion, though, it is important to look outside the United States. Thinking globally about technological change is useful because it broadens the scope to countries ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required