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Digital Government by Darrell M. West

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CHAPTER 10

Democratization and Technological Change

WHEN THE WORLD WIDE WEB initially appeared on the technological scene, proponents immediately heralded it as a revolutionary device.1 The Web had a number of features that appeared quite advantageous from the standpoint of societal transformation. The Internet decentralized communications, was nonhierarchical, allowed people who were geographically remote to communicate asynchronously, was convenient due to its 24/7 availability, had two-way communication capabilities, and was interactive.2 In short, it contained so many obvious advantages in the eyes of its developers that there was no doubt it would radically alter society, politics, and commerce.

Writers quickly seized on these features to ...

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