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Digital Manifesto by François Zielemans

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6

LESS ISOLATION, MORE COHESION

Less isolation, more cohesion reflects the ability to operate multiple IT business models simultaneously.

Third-party logistics provider United Cargo uses United Airlines flights to deliver same-day packages. Flowers and transplant organs need to arrive within hours from shipping, and the capability to provide this service to customers differentiates United Cargo from many competitors. With speed being the core value of United Cargo, it is relatively easy to prioritize new IT initiatives.

One of the initiatives at the top of the list aimed to speed up the order entry process. Previously, the customer had to wait for the service representative of United Cargo on the other end of the phone call to access the different ...

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