Chapter 6 The citizen from hell: experiencing digitalization
1 Introduction: the citizen in welfare services research
Latour’s classic Where are the Missing Masses? The Sociology of a Few Mundane Artifacts (Latour 1992) makes a pun on the missing matter in the universe and argues that, similarly to this missing mass, technological objects and their agencies remain unaccounted for in sociological research. Some thirty years later, sociological research has become so skilled in accounting for technologies and their impact on social and organizational life that human experiences of living with technology may have gone missing instead. Today, we might ask ourselves, where are the missing body masses in digital welfare ...
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