3 Using Your Reason

Once the emotions are out of the way, the next step in dealing with a conflict is using your reason to understand the basis for the conflict, including unstated positions and agendas. Then, using your reason to understand the different conflict resolution styles, you can choose which one or combination of styles would be most appropriate for dealing with this particular conflict. I’ll discuss these topics more extensively in Section Three. Here I want to introduce the basic components of the reason component of the E-R-I conflict resolution model.

What Is Causing the Conflict?

Sometimes it’s very clear what a conflict is about. You want to do one thing; your friend or significant other wants to do another. Your boss wants ...

Get Disagreements, Disputes, and All-Out War now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.