The conflict handling styles described in the last chapter provide a framework for looking at how you deal with conflict and choosing the most appropriate style. This chapter looks more closely at how to better choose and use these styles.
Two key considerations in choosing an effective conflict style are the following:
1.The other person’s position of power, relative to yours (how much power he or she has)
2.The other person’s perspective (where he or she is coming from)
If you have more power than the other person, you may be able to use a competitive style, so you come on forcefully to get what you want. You can get the other person to give in (that is, to accommodate you). ...