In order to resume normal library routines and procedures, employees must be reassured about their job security and other matters personally important to them. Library managers should repeat positive messages to dispel rumours and maintain morale. Normalization involves a number of processes and procedures that will help employees to accept changed circumstances. Without complete normalization, problems such as absenteeism, loss of expertise and poor morale might persist. Post-disaster patron behaviour might place additional demands on staff time and patience. Human Resources departments should test normalization programmes to ensure their effectiveness.