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Disaster Planning for Libraries by Guy Robertson

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Appendix One

Lancaster Gate Public Library Crisis Management Plan

Table of Contents

I. Purpose and definitions
II. The Crisis Management Team (CMT)
III. Recognizing a crisis
IV. On-the-spot agenda for the head librarian/spokesperson or delegate
V. Mistakes media representatives make
VI. Crisis Management Command Centre (CMCC)
VII. Crisis management tabletop exercises
VIII. Distribution, auditing and revisions
IX. Sample media releases

I. Purpose and definitions

This Crisis Management Plan is intended to brief members of LGPL’s Crisis Management Team on the basics of crisis response. Key terms are defined as follows:

Crisis

A crisis is defined as an instance of bad PR that has negative implications for LGPL’s business operations and corporate ...

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