The First Hour

On Sunday, May 22, 2011, Jim Lane, a longtime Joplin, Missouri, real estate agent, was in his office chatting with co-worker Donald Lansaw. Don, a former football player, was a young go-getter. Even if a bit inexperienced, he had a good instinct for networking and great people skills. As they talked, the phone rang.

“It was a friend of mine wanting me to go to lunch with her,” Jim remembers. Jim left Don at the office and went to meet his friend Heather at a local restaurant. During their meal, the power suddenly went out, and the management ushered all the customers into the restaurant’s walk-in cooler. “Then they said, ‘hey, ...

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