Coaching skills

One of the very best coaches I ever encountered was while I was travelling to London on a train. I was sitting in a busy carriage opposite a young mother and her five-year-old daughter.

The daughter, we shall call her Annabel, was sitting in the window seat and colouring in a picture of Santa Claus, and the conversation went something like this:

Mother: ‘Annabel, that is a beautiful picture. Who is the main person in it?’
Annabel: ‘Oh, that’s Santa Claus.’
Mother: ‘And what is Santa Claus doing?’
Annabel: ‘He is learning to write.’
Mother: ‘How do you know that he is learning to write?’
Annabel: ‘Because he is using the wrong hand to hold his pen.’
Mother: ‘Which hand is he using to write with?’
Annabel: ...

Get Discover Your Emotional Intelligence now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.