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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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Acknowledgments and Cast Credits

Disney U is in your hands thanks to the unwavering support and trust of an incredibly passionate team of professionals, friends, and family members.

Writing about icons such as Walt Disney and Van France and the institutions they created is a task not casually undertaken. Executives who spent decades in the Walt Disney Company—for many, it was their entire career—shared openly with me their experiences with Walt and Van. Some were my former managers at Disney, some occupied positions many levels above, others were colleagues and teammates, and all were contributors to Disney U. I deeply value the gift of trust they bestowed on me to accurately convey the information they provided.

Without collaboration and teamwork, ...

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