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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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  LESSON 1  Setting the Stage for Success

The Four Circumstances of the Disney University

It took more than a good idea to bring the university into existence. This new baby in the corporate family might have died in the delivery room had it not been for certain circumstances.1

—Van France

MEMORANDUMSeptember 21, 1962Disneyland will never be completed. We’ve certainly lived up to that promise. But what about the people who operate it? Are we growing with the show or just getting older? The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination, along with chronic and sometimes acute allergies to supervision, subordinates, the whole darned system. Is it possible that what ...

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