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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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  LESSON 11  Give Back

There is great comfort and inspiration in this feeling of close human relationships and its bearing on our mutual fortunes—a powerful force to overcome the “tough breaks” which are certain to come for most of us from time to time.1

—Walt Disney

Holding their prized creation, the 10 high school students slowly climb the stairs of the Disney Studio Animation Building. Their destination is on the third floor of this 1940s era iconic structure. Soon they will meet Ron Miller, Walt Disney Productions’ president and CEO.

As they absorb the environment, each step unveils more treasures. Original drawings and artwork from their favorite television shows and movies line the hallways: Walt Disney’s Wonderful World of Color, 101 Dalmatians ...

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