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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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Foreword

Walt Disney and Van France are American originals.

Due to their ground-breaking efforts, the world is a much better place for all of us. Many thousands of pages in books and countless hours in documentaries and films have analyzed Walt’s inimitable combination of creativity, compassion, and his uncompromising quality standards. The lessons Walt taught me and many others could fill a library.

However, virtually nothing has been written about my mentor, Van France, and his role as the founder of the Disney University. I was fresh out of the Army and working at Disneyland when, during a chance meeting with Walt Disney, he suggested I talk with Van about some ideas I had about training at Disneyland. Walt said to me, “There’s a guy over ...

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