The skill of an effective manager is measured not only by how well they manage their motivated employees, but also by how well they work with the difficult people on their team. A difficult employee can have a negative impact on the performance of the entire group, and yet very few managers have the necessary skills to manage the difficult team member.

  To harness the strengths of the difficult person and secure their cooperation, you need to develop the relevant skills, refine your technique, and apply disciplined processes. This guide introduces the key techniques and skills that are essential to working with difficult people.

  As ...

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