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DK Essential Managers: Working with Difficult People by Raphael Lapin

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People are often difficult because you allow them to be so. If you uncover the cause for their difficult behavior, take responsibility for it, and apply steps to manage it, you can turn even the most difficult person into a productive, happy, and loyal employee.

Changing your Mindset

When faced with difficult people you might throw up your hands in despair and attribute the problem to their aggravating personality. Although you can sometimes walk away, mostly you need to work with them. Realize that you can influence their behavior by vigilantly managing your own.

Focusing on behavior

While you ...

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