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DK Essential Managers: Working with Difficult People by Raphael Lapin

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Effective communication drives all successful human interaction. You can develop and refine your communication skills so that you can communicate with persuasion and influence at all times, especially when faced with difficult behavior.

Overcoming Barriers

To become an effective communicator, you first need to know about communication barriers and ways to avoid them. Overcoming these barriers requires the ability to negotiate cultural differences, an environment suitable for interaction, and an appreciation of the other person’s viewpoint.

Understanding ...

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