O'Reilly logo

DK Essential Managers: Working with Difficult People by Raphael Lapin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Managing the difficult person can be a taxing and frustrating experience. The more techniques and skills you have in your repertoire, the better equipped you will be to work with them in a way that is fulfilling and rewarding for the both of you.

Starting with Yourself

At times, when other people appear to be difficult, you will find that if you examine yourself it is you who is being difficult. They are merely reacting to your negative attitudes. Attitudes are contagious, so if you show leadership and set the right examples, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required