DK Essential Managers: Making Decisions

Overcoming Objections

Decisions are likely to attract varying degrees of opposition, from mild dissent to outright resistance. Rather than feeling aggrieved, view opposition as a valuable part of decision-making, and respond with intelligence and care.

Always look for an underlying emotional cause for any objections.

Listening to objections

Even if you need to push a decision through, never simply ignore objections or brush them aside – this is guaranteed to let misunderstanding fester. If you feel that those raising objections do not understand your position, remember it is likely that you do not fully understand theirs. Talk to people honestly, ...