Influencing Through Language
Effective communication will influence your results. Recognize when to be specific with questions, and how to adapt to other people's language patterns so you can effectively influence them. Aim to understand people's nonverbal responses.
Realize that by asking questions, you can direct the conversation.
Be aware when you brief your staff that people can react differently to the same words.
Succeeding through language
A manager will spend an average of eight minutes on each one-to-one interaction with an employee. ...
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