12 / UNDERSTANDING YOURSELF
Using emotional intelligence
Understanding EQ
Your EQ is the measure of your ability
to understand and interact with others
and becomes more important the more
people you deal with. EQ does not
measure personality traits or cognitive
capacity. Emotional intelligence can
be developed over time and can be
improved through training and therapy.
Those with a high EQ will be better
able to control their own emotions,
Emotional intelligence (EI) is the ability to monitor and work with your
and others’ emotions. It is measured in EQ, which is the emotional
equivalent of IQ. Daniel Goleman—author of the bestselling Emotional
Intelligence—and other writers suggest that a technically proficient
manager with a high EQ will be more successful than a manager who
has only a high IQ.
while at the same time using them
as a basis for action. Working with
emotions, rather than being at the
mercy of them, makes individuals
more successful in dealing with the
demands of the environment around
them. They are better able to control
impulses and deal with stress, and
better at problem solving. All of these
qualities help the individual perform
more competently at work.
USING EMOTIONAL INTELLIGENCE / 13
Using EI at work
To be a successful manager in todays
business world, a high EQ may be
more important than sheer intellectual
or technical ability. A manager who
leads a project team of diverse people
will need to understand and interact
successfully with others. Applying
emotional intelligence at work means
you are open to the ideas of others and
can build and mend relationships with
others. You are aware of your feelings
and act accordingly, articulating ideas
so that others can understand them,
developing rapport, building trust, and
working toward consensus. Managers
who are attuned to their own feelings
and the feelings of others use this
understanding to enhance personal,
team, and organizational performance.
CHECKLIST...
Applying emotional intelligence
YES NO
1 Am I aware of my feelings and do I act accordingly? .....................
2 Can I share my feelings in a straightforward,
composed manner? ..........................................................................
3 Do I treat others with compassion, sensitivity, and kindness? .....
4 Am I open to the opinions and ideas of others? ..............................
5 Can I decisively confront problem people? ....................................
6 Do I maintain a balance between my personal
life and work? ...................................................................................
14 / UNDERSTANDING YOURSELF
Managing emotions
Emotional intelligence has two aspects:
one inward facing and one outward
facing. The first of these is your emotional
self-awareness and your ability to manage
your own emotions. The second is your
degree of empathy, or awareness of others’
emotions, and your ability to productively
manage relationships with others. Both
inward- and outward-facing aspects of
emotional intelligence are made up of a
number of skills or competencies.
INWARD COMPETENCIES
SELFMANAGEMENT
Emotional self-control
Trustworthiness
Conscientiousness
Achievement orientation
Adaptability
Optimism
Initiative
SELFAWARENESS
Emotional
self-awareness
Accurate self-
assessment
Self-confidence
The four
competencies
of emotional
intelligence
USING EMOTIONAL INTELLIGENCE / 15
OUTWARD COMPETENCIES
SOCIAL
AWARENESS
Empathy
Organizational
awareness
Service
orientation
RELATIONSHIP MANAGEMENT
Development of others
Inspirational leadership
Influence
Communication
Effecting change
Conflict management
Bond building
Teamwork and collaboration
of managers value EQ
more highly than
IQ in their employees
70%

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