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Doing Business in India For Dummies® by Ranjini Manian

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Offering Specific Feedback

Throughout the course of training, you may want to offer your employees feedback and tips to make sure they’re catching on and doing things correctly. This part of the process is important because you don’t want your team to misunderstand the finer points of their jobs and get in the habit of making mistakes.

Indian students—in this case, your employees—aren’t sensitive when it comes to receiving feedback, as long as you confirm when the training starts that it’s okay that you offer pointers along the way. Make sure your staff knows that you offer input, and then your employees can take the feedback in a positive spirit and use the advice to get better.

I recommend giving feedback during a coffee or lunch break. Start by affirming something good about the employee and then point out the area in which he could do something a bit differently to improve his performance. Sometimes I tell my employees that I make (or have made) similar mistakes, and that seems to help the delivery. I practice doing things the right way and am now competent enough to teach others. Making yourself appear fallible helps in developing camaraderie, which you need in your business endeavors.

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