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Doing Business in India by Dean Nelson

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Tapping into Business Process Outsourcing (BPO)

HSBC, American Express, Qantas, and Tesco are just a few of the big names to have taken advantage of India’s thriving BPO industry. Significant cost savings have been made by locating services such as customer support, telephone and online banking, government record storing, and timetable inquiries in India.

Measuring the benefits

In 2007, India’s outsourcing industry generated US$33 billion and it is expected to continue growing by broadening the services offered and the types of clients served. Outsourcing is moving up the value chain, adding legal services, hi-tech research, accountancy, medical help, and home or college tuition to the more familiar services. Clients report cost savings of ...

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