Make Friends with Anxiety

Get Used to Projections

Be a Dependable Authority

Learn to Say No If You Want Yes to Mean Something

These chapters speak directly to our core belief. While we cannot change other people, we have an obligation—if we aspire to lead others—to work on ourselves. So we offer some practices that we have adopted on the never-ending road toward becoming better leaders:

• Accepting anxiety as a natural and inevitable traveling companion when stakes are high, issues complicated, perceptions diverse, and answers uncertain (Principle 7)

• Becoming aware of the way projections (thoughts and feelings in us that we experience as located “out there”) influence our behavior and the way that others react to ...

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