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Don’t Just Relate—Advocate!: A Blueprint for Profit in the Era of Customer Power by Glen Urban

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Library of Congress Number: 2005921382

Vice President, Editor-in-Chief: Tim MooreAcquisitions Editor: Paula SinnottEditorial Assistant: Kate E. StephensonDevelopment Editor: Russ HallMarketing Manager: Martin LitkowskiInternational Marketing Manager: Tim GalliganCover Designer: Chuti PrasertsithManaging Editor: Gina KanouseProject Editor: Michael ThurstonCopy Editor: Ben LawsonIndexer: Lisa StumpfInterior Designer: Gail Cocker-BoguszCompositor: The Scan Group, Inc.Manufacturing Buyer: Dan Uhrig

© 2005 by Pearson Education, Inc.

Publishing as Prentice Hall

Upper Saddle River, New Jersey 07458

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