The Core Problem Is One-Sided Accountability
We grouped the problems associated with hierarchical relationships into five categories: warped communication, corrupt internal politics, illusionary teamwork, pass-the-buck accountability, and personal dispiriting. As you may have noticed in the three cases related in Chapter 1, these problems overlap, each one feeding the others. One of the problems, pass-the-buck accountability, was more alluded to than described, so here we begin with a brief case to illustrate its dynamics. It’s a notorious story, one you’ve been reading about for years. It concerns the management of Los Angeles’s finest, the ...
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