Chapter 13. Guide for the perplexed1
1 The Guide for the Perplexed (the real one) is a seminal commentary on the meaning of the Talmud written in the 12th century by Rabbi Moshe ben Maimon (better known as Maimonides). I’ve just always thought it was the best title I’ve ever heard.
MAKING USABILITY HAPPEN WHERE YOU LIVE
I am the Lorax. I speak for the trees.
—THE LORAX, DR. SEUSS
I get a lot of email from people asking me some variation of this question:
OK, I get it. This usability stuff is important, and I really want to work on it myself. How do I convince my boss—and his boss—that they should be taking users seriously and allow me to spend time making it happen?
What can you do if you find yourself in an environment where your desire to “do ...
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