Don't Push Too Many Trolleys

14Building a Loyal Team

If you are a good boss, you will build a loyal team. You automatically inspire loyalty in others when you are loyal to them. I give loyalty and expect loyalty back. I don't believe you can be the best possible company without that kind of relationship with your team. It can be a delicate balance sometimes. A team is made up of individuals and each person on the team will have their individual opinions. It's important to listen to all those opinions and allow people to challenge each other. You have to give everyone a voice; but in the end, compromises will be necessary and decisions have to be made. Part of being in a strong team is honouring that decision and making a commitment to it.

Being a Team Player

The football world was really shocked when, in February 2019, the Chelsea goalkeeper, Kepa Arrizabalaga, refused to go off during the League Cup final against Manchester City. Tensions were running high as it was during the last minutes of extra time and everyone was nervously anticipating that the game was going to be decided by penalties (which is exactly what ended up happening with City winning 4-3 on penalties). Chelsea manager, Maurizio Sarri, had called his player off thinking he was injured. But Arrizabalaga insisted he was well enough to continue. Sarri stormed off and confronted the player later. They eventually agreed, publically, that it had been a misunderstanding. And according to IFAB (International Football Association Board) rules, ...