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Doorbells, Danger, and Dead Batteries

Book Description

User research war stories are personal accounts of the challenges researchers encounter out in the field, where mishaps are inevitable, yet incredibly instructive.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. How to Use This Book
  6. Frequently Asked Questions
  7. Foreword
  8. Introduction
  9. Chapter 1: The Best Laid Plans
    1. Julia Thompson: For Want of a Shoe
    2. Alicia Dornadic: Don’t Hate on a Tinkler
    3. Dan Szuc: Shanghai Surprise
    4. Sean Ryan: Pockets Full of Cash
    5. Mary Ann Sprague: Be Prepared
    6. George Ressler: Skyfall (or a View to a Kill)
    7. Tamara Christensen: What the Hell? Don’t You Knock?
    8. Jenn Downs: Burns, Bandages, and BBQ
    9. Takeaways
  10. Chapter 2: Those Exasperating Participants
    1. Gerry Gaffney: Right to Be Wrong
    2. Leo Frishberg: No, We Really Meant the User
    3. Doug Cooke: Knock-Knock! Who’s There?
    4. Daria Loi: Researcher Thresholds
    5. Patricia Colley: The Hidden Persuader
    6. Cordy Swope: A Crisis of Credibility
    7. Takeaways
  11. Chapter 3: Control Is an Illusion
    1. Diane Loviglio: Interrupted Interview
    2. Elaine Ann: I Thought My Client Was Going to Die
    3. Ryan DeGorter: Enthusiasticus Interruptus
    4. Nicolas Nova: Do You Want Me to Act?
    5. Vanessa Pfafflin: DDoSed in Vegas
    6. Elaine Fukuda: They Call Me Mister
    7. Takeaways
  12. Chapter 4: Cracking the Code
    1. Gregory Cabrera: Taking Notes, Getting Detained (Sort of)
    2. Jon Innes: Beware of Trapdoors
    3. David Hoard: Footloose
    4. Francoise Brun-Cottan: Black Glances Cast Our Way
    5. Ari Nave: Chicken Run
    6. Chauncey Wilson: Secrets, Security, and Contextual Inquiry
    7. Erik Moses: (Don’t) Go Toward the Light
    8. Takeaways
  13. Chapter 5: Gross, Yet Strangely Compelling
    1. Carla Borsoi: A Dirty Diaper Sitting in the Mud
    2. Prasad Kantamneni: Skin in the Game
    3. Dennis Nordstrom: Negotiating Between Sympathy and Empathy
    4. Brandon Satanek: CATastrophe
    5. Gregory Cabrera: Biting Off More Than I Can Chew
    6. Takeaways
  14. Chapter 6: Not Safe for Work
    1. Rachel Wong: Subject Matter May Be Inappropriate
    2. Debbie Mrazek: Sometimes Ignorance Is Bliss
    3. Kelly Braun: Pictures Are Language Independent
    4. Carol Rossi: Driving Force
    5. Takeaways
  15. Chapter 7: To Live Outside the Law, You Must Be Honest
    1. Lena Blackstock: The Researcher and the Banana Thief
    2. Andrew Muir Wood: Victims of the Killer Insight
    3. Susan Wilhite: The Trust Dance
    4. Raffaele Boiano: The Enemy Employee
    5. Nick Bowmast: Diary Studies at Motorway Speed
    6. Takeaways
  16. Chapter 8: The Perils of Fieldwork
    1. Jon McNeill: Of Speed and Strip Clubs
    2. Jen Iudice: Trust Your Gut, It Can Save Your Life!
    3. Lindsay Moore: Sexism in the City
    4. Gavin Johnston: It’s 4:00 a.m. Do You Know Where Your Ethnographer Is?
    5. Lisa Aronson Fitch: When Rapport Goes Too Far
    6. Tom Williams: Go with the Flow
    7. Jen Van Riet: Jennie’s Got a Gun
    8. Michael B. Griffiths: All About Face (Sichuan Adventures)
    9. Takeaways
  17. Chapter 9: People Taking Care of People
    1. Sharon Cartwright: Broken Windows Theory
    2. Nancy Frishberg: Look Sharp
    3. Ilona Posner: First Stop the Bleeding!
    4. Dan Soltzberg: Focus, No Matter What!
    5. Rachel Shadoan: Research, in Sickness and in Health
    6. Fumiko Ichikawa: Good-bye, Cruel World
    7. Apala Lahiri Chavan: Whose Side Is the Researcher On?
    8. Takeaways
  18. Chapter 10: Can’t Stop the Feeling
    1. Susan Simon Daniels: A Sigh Is Just a Sigh
    2. Whitney Hess: Stories of War
    3. Kavita Appachu: Managing Money, Oh Joy!
    4. Jen Ignacz: Bad News Turns to Couples Therapy
    5. Takeaways
  19. Chapter 11: The Myth of Objectivity
    1. Gregory Cabrera: Culture Shock
    2. Raffaella Roviglioni: Learning to Deal with Expectations
    3. Marta Guy: On Confronting Judgment
    4. Priya Sohoni: Taking Empathy to a Whole New Level
    5. Takeaways
  20. Conclusion
    1. Steve Sato: Finding Mojo in the Moment
  21. Index
  22. Discussion Guide
  23. Contributors
  24. Acknowledgments
  25. About the Author
  26. Footnotes
    1. Introduction
    2. Chapter 1: The Best Laid Plans
    3. Chapter 2: Those Exasperating Participants
    4. Chapter 3: Control Is an Illusion
    5. Chapter 4: Cracking the Code
    6. Chapter 5: Gross, Yet Strangely Compelling
    7. Chapter 7: To Live Outside the Law, You Must Be Honest
    8. Chapter 9: People Taking Care of People
    9. Chapter 11: The Myth of Objectivity
    10. Conclusion