Bibliography
“In fact, Karl Benz invented the automobile itself (Benz “Patent Motorwagen”) and invented the first commercial vehicle. Since then, Daimler vehicles have contributed to breakthroughs well beyond the internal combustion engine. A few of the areas in which Daimler has either introduced or advanced technological innovation include the first drop chassis, the original passenger car powered by a diesel engine, the creation of direct fuel injection, introduction of the first generation of antilock brakes”: “Leading Through Innovation,” MBUSA website, www.mbusa.com/mercedes/benz/innovation.
“When Lexus entered the luxury automotive marketplace in the United States in the late 1980s, the Lexus USA newsroom website signaled how ...
Get Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.