Chapter 3
Who Successful Controllers Are
Introduction
Increasingly, controllers are being considered as key resources for company performance, and there is a growing awareness that creating top controllership services depends on having employees with superior skills and abilities as well as a high level of motivation.
The skills and abilities required cover a broad spectrum, ranging from familiarity with the controller tool set to communication skills. But, just as importantly, employees have to be motivated in order to acquire and use such skills. There are many drivers that determine the motivation of staff as well as their willingness to provide their best effort in making controllership activities a success.
In the following chapters, ...
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