O'Reilly logo

Drupal e-commerce with Ubercart 2.x by Yiannis Doxaras, George Papadongonas

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 7. Managing Customers and Orders

This chapter talks about CRM configuration, reporting services, and after-sales support for your online shop. All these aforementioned areas form crucial aspects of your day-to-day business administration and should be designed keeping in mind that you probably are going to spend most of your time working in front of these screens. We will provide the initial steps and guide you through the overall process of designing a proper customer support plan and keeping your customers happy and satisfied during the whole purchase process. Good customer relation management is the essence of successful online trading, where the average customer is suspicious and provides fertile ground for your business reputation ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required