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Drupal Intranets with Open Atrium by Tracy Smith

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Chapter 9. Case Tracker

In this chapter, we will learn how to use the Case Tracker feature of Open Atrium. The Case Tracker feature is similar to other issue tracking applications that you may be familiar with. This feature allows us to separate tasks and issues into separate projects and assign priorities and statuses to each item. It also hooks into the commenting module built into Drupal to allow users to add comments as the life cycle of the issue progresses.

This chapter will cover the following topics:

  • Anatomy of a bug/issue
  • Enabling the Case Tracker feature
  • Creating projects
  • Entering cases
  • Finding cases
  • Managing projects
  • Viewing cases

Many of the items used with the Case Tracker feature are very similar to the blog and Notebook features discussed ...

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