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Drupal Intranets with Open Atrium by Tracy Smith

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Creating a new project

Cases are organized by projects that must be created prior to entering a case. A project categorizes different types of cases into groups. For example, the IT department might create several projects that include the following:

  • Server architecture
  • Help desk
  • Website
  • Software development

To add a new case, we will first need to add a new project. Each project created can contain a different set of related cases. As we learned earlier, each department or group can have a unique set of projects. This provides the ability for each department to customize and maintain issues separately from other groups. To create a new project, click on the Case Tracker tab and then click on Add project located at the upper right corner.

The following ...

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