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Drupal Intranets with Open Atrium by Tracy Smith

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Viewing cases

We have already looked at several cases on the View screen. This section will point out particular areas on the View screen to pay attention to and then walk through the process of adding a comment thread to a case. We can look at any case and in the example provided we will look at the first case in the Benefit Questions project. First, we need to return to the Case Tracker dashboard and click on Projects to view the main project screen. Next, we will click on the Benefit Questions project. Now, we can select the case we want to view by clicking on the title of the case.

The top half of the View screen for our case is shown in the following screenshot:

Ticket information

The top half of the ticket includes the status and priority ...

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