13.1. An Overview of the Problem of DSL Customer Premises Equipment (CPE) MAnagement and Configuration

Ensuring that the DSL customer can configure and manage the DSL equipment at their premises with a minimum of difficulty is critical to the success of any DSL service that is offered to the public. Broadband access in general and DSL in particular bring network and management complexities that formerly were the concern only of the larger enterprise to the home and small business. DSL promises a wide range of new and useful services to these customers; however, if they cannot install, configure, and manage these services easily and reliably, the services will not be utilized.

Among the management issues raised by use of DSL for the customer include: ...

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