7. The Curiosity to Explore

No one knows exactly how the fire started. The regulator concluded that its source was the use of an unauthorized blowtorch to seal a duct. Regardless of the cause, at 2:02 p.m. on October 9, 2013, fire broke out at a cable chamber of the Bukit Panjang exchange. Extensive damage impacted Internet access for more than a quarter-million subscribers across all service providers, including government agencies.

As soon as the fire department declared the area safe, Singtel quickly sprang into action. A key part of the response strategy was figuring out how to divert traffic around the affected cables. The company’s intricate knowledge of how the network operated allowed it to solve that problem quickly. Then it had to fix ...

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