Connecting with users

Several years ago I did a little ‘e-book test’ on my son and his friends. It was in 2004 when I was doing research on the use of e-books at the University of Auckland Library. My son was already a few months into his first year at the university, and out of curiosity I asked him and his freshmen friends what they knew about e-books. The answer was a big surprise to me. These young people belong to a generation which does not remember the time before computers and the Internet. They have all had computers at home and at school from an early age, and know all about the latest IT developments. All of them were even taking at least one computer-related paper in their first semester. Yet they knew nothing about the Library’s ...

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